Keeping Customers Happy with Quickchat AI and Drupal
Quickchat makes websites smarter without a lot of extra effort. It's an AI-powered chatbot that integrates with Drupal and is included with Convivial, the Content Experience Platform by Morpht.
When we thought about a post-AI world, we all imagined crime-predicting nanotubes and empathetic androids welcoming us home with a Bourbon Old Fashioned.
Well, it’s going to be a bit of a wait for that. That being said, guided artificial intelligence can deliver for your customers!
Quickchat chatbots are a core part of Convivial, our Content Experience Platform. Quickchat is a conversational AI assistant, powered through OpenAI.
It can automate sales questions and customer support. Most importantly, it learns what you want it to learn as part of your publishing process. It uses your specific content to build answers to questions.
Here I am updating a knowledge base field in a blog post, which is ingested into the bot’s consciousness. It's a smooth native drupal editing experience, thanks to us (humans) at Morpht.
We have been implementing this for customers and can talk to you about how we can provide better answers faster, 24 hours a day, 365 days a year.