Having been involved in support for years, from Level 1 through to being a Support manager through to the guy getting that call at 3:15am on a Sunday morning, Jim has seen the same mistakes happening again and again.
All this does is:
- waste everyone's time with unnecessary back-and-forward
- increase frustration and stress
- devalue the larger experience
In this session, Jim covers the main points that increase the odds of a happy outcome with a minimum of fuss.
